Your Auto Repair Shop's Integrity and Your Trust

By Steve Smith

Trust is an essential element of the relationship between you and your auto repair shop. 

Over the years some auto repair shops have earned bad reputations and have made it harder for honest repair facilities to gain customer confidence when it comes to transparency in repairs and billing.  At the same time, the people who work in repair shops are human and can make mistakes.  Check your bill, ask for itemized descriptions and account for all charges to be sure that there are no discrepancies or errors, honest or not.  Some say it's a good idea to avoid shops who pay the salesperson at the counter a commission.  Find a shop that has a good vibe and stick with them if they shoot you straight.  It's imperative to find a mechanic that puts you at ease by earning your trust.

At Groovy Automotive, we have policies in place that discourage dishonest recommendations.  Our service associates are not paid commission and earn the same pay regardless of your spending.  Groovy Automotive has spent the last 23 years gaining our customers trust and that's why we are still here and going strong with four locations.

• Our promise to you:

  • We will only recommend what you need to get you back on the road.
  • We will give you the very best price available for the service offered.
  • We will always stand behind our work and if there is a problem, we will make it right.
  • We will always be honest with you.
  • Though as a business we do have to make a reasonable profit, OUR INTEGRITY ISN'T FOR SALE.
  

SAVE UP TO $100 ON REPAIRS AT ANY GROOVY AUTOMOTIVE!

Just mention this blog post and ask for the Social Media Discount.

4011 Red River 512-450-0951 * 5405 N Lamar 512-492-8050 * 501 W Slaughter 512-291-8662

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Groovy Automotive, brakes, shocks, timing belts, tune up, spark plugs, service, mechanic, transmission, motor, engine, pads, axle, bearing, wheel, tire, alignment, 4 wheel, rotation, #KeepAustinGroovy